Shipping and Handling
Customer Service:
(1) 800.847.7746
(1) 310.823.7008
E-mail: customerservice@crosscore.com
Hours: Monday - Thursday, 7 a.m. - 4 p.m. / Friday 6 a.m. - 3 p.m PT
Standard Shipping
Domestic orders placed with Standard Shipping Monday-Friday (excluding holidays and office closures) will arrive within 7-10 business days, pending credit card authorization and verification. Orders going to residential addresses may be delivered on Saturday. All Spinner® bikes weighing 100 lbs or less will ship via FedEx signature required. All Spinner® bikes over 100 lbs will ship through LTL freight. Curbside Delivery: MainFreight - Visit Site Inside Delivery: MainFreight - Visit Site Standard shipping is not available for Alaska, Hawaii and U.S. territories. Please allow up to 14 business days for shipments to APO or FPO addresses.
3-Day Shipping
Orders placed with 3-Day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 3 business days, pending credit card authorization and verification. Orders placed with 3-Day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 4 business days. 3-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses. 3-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike. Weekend delivery is not available
2-Day Shipping
Orders placed with 2-day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 2 business days, pending credit card authorization and verification. Orders placed with 2-day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 3 business days. 2-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days. 2-Day Shipping is not available for P.O. Boxes, or APO and FPO addresses. Saturday delivery is not available
1-Day Shipping
Orders placed with 1-day shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 1 business day, pending credit card authorization and verification. Orders placed with 1-day shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 2 business days. 1-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days. 1-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses. Saturday delivery is not available
International Economy
Non-U.S. orders placed with International Economy Monday-Friday (excluding holidays) are processed within 2 business days, pending credit card authorization and verification, and typically arrive in approximately 5 business days. Note: Shipping delivery times may be affected by customs clearance. Please check our list of International Distributors to order within your region and receive your order faster and avoid International shipping charges. Duties and Taxes are the responsibility of the recipient.
International Priority
Non-U.S. orders placed with International Priority Monday-Friday (excluding holidays) are processed within 1 business day, pending credit card authorization and verification, and typically arrive in approximately 3-4 business days. Note: Shipping delivery times may be affected by customs clearance. Please check our list of International Distributors to order within your region and receive your order faster and avoid International shipping charges. Duties and Taxes are the responsibility of the recipient.
Curbside Delivery
Orders placed with curbside delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-8 business days. This delivery option includes a skilled delivery team to unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.
- Appointment Scheduling: Yes
- Signature Required: Yes
- Inside Delivery: No
- Packaging Removal Included: No
- Additional charges apply to missed appointments: Yes
- Assembly Service Included: No
- Our delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 10:00 a.m. and 5:00 p.m. Monday-Friday. Note: Delivery requests outside of standard time frames listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
- Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us immediately for further assistance.
- Signer must be 18 years of age or older.
- Curbside Delivery does not include setup or assembly. Please contact our Customer Service Department for referrals on this service.
- Additional charges will apply to missed appointments.
- Additional charges may apply to beyond points and rural areas. The above information does not apply to Europe, Middle East or Africa.
- Inside Delivery: Yes
- Appointment Scheduling: Yes
- Signature Required: Yes
- Packaging Removal Included: Yes
- Additional charges for missed appointments: Yes
- Assembly Service Included: No
- Inside Delivery includes one flight of stairs, 10 stair maximum, excluding landing. A Customer Service member will contact you for details specific to your delivery. Additional charges may apply to beyond points, rural areas, extra manpower, additional flights of stairs and basements.
- Our delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 10:00 a.m. and 5:00 p.m. Monday-Friday. Note: Delivery requests outside of standard time frames listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
- Signer must be 18 years of age or older.
- Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us immediately for further assistance.
- Inside delivery does not include setup or assembly. Please contact our Customer Service Department for referrals on this service.
- Additional charges will apply to missed appointments.
Inside Delivery
Orders placed with Inside Delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-8 business days. This delivery option includes a skilled delivery team of two that will bring your item(s) inside, place it in the room of your choosing, then remove and dispose of all packaging for your convenience.